MKT 7900 Consumer Behavior

The purpose of this course is to provide a foundation for issues related to consumer satisfaction. The major focus of the course is on consumers’ psychological processes. In addition, social, cultural, and sub-cultural influences on behavior are considered. Topics include the processing of marketing information, product knowledge, attitudes, and persuasion; individual, family, and organizational decision-making; group influences; and social marketing issues. Ethical and global dimensions of consumer behavior issues related to consumer satisfaction are embedded within the course content. An emphasis is placed on the student: (1) developing a coherent theory-based view of the consumer’s abilities and shortcomings, and (2) being able to apply this knowledge to alternative marketing scenarios. Prerequisite(s): MKT 6080
Credits: 3.0